Time window setting of the video recording tool

During design work, Vertex G4 may sometimes crash for various reasons, and it can be difficult for support services to investigate the cause without having a video recording of the crash situation.

Vertex G4’s video recording tool has a very useful feature for such situations, called the "time window". In practice, the time window allows the user to define how long a video the program will save from before the crash occurs.

When the user works normally in the program and a crash happens at some point, the program will save the amount of time specified in the time window from before the crash.

The user can then attach this video to a support request.

Adjusting the time window

1. Open the File dropdown menu in Vertex G4 and select Export → Export to Video.

2. In the video recording window, choose the setting Video duration, then select Time window.

3. In the Keep last field, select a suitable duration for the video length.

4. In the Video file name field, define the file name and location for the video.