HASP Driver is Missing
This article applies to users who have a HASP module and whose operating system changes.
After new Windows updates (started in fall 2017), the HASP driver will no longer automatically install into clean Windows 7/8/10 operating system installations. Previously, the driver was successfully installed by connecting the HASP module to the USB port.
The problem occurs in the following situations:
- Vertex is installed on a new computer with Windows 7/8/10 operating system.
- Vertex has been installed to an old computer whose operating system is updated from Windows 7 to Windows 10, for example.
When you start the program, a window opens telling that a license file could not be found and asking for an activation code. The HASP module label is not shown in the system information, indicating a driver problem.
New computer
A new computer with Windows 7/8/10 operating system and with the latest Windows updates installed. The HASP driver will not install automatically.
When you install Vertex, and the installation program asks if you want to install the HASP driver included in the installation package, select Yes.
If you selected No, you can install the driver manually following the instructions below.
Old computer with an updated operating system
A computer whose operating system has been updated from Windows 7 to Windows 10, fro example, and the latest Windows updates have been installed.
The HASP driver is no longer found.
If you still have the installation package of the Vertex program, you can install the driver included in the package manually. If the installation package can no longer be found, contact the helpdesk for the driver installation package.
Install the driver manually as follows:
Open Command Prompt as an administrator.
If you extracted the installation package to C:\TEMP folder, run the command:
C:\TEMP\[installation_package_name]\bin\haspdinst[version].exe –i
For example, C:\TEMP\Vertex-G4-2018-24-0-04-en\bin\haspdinst760.exe –i
Wait until the driver is installed (Please wait..Operation successfully completed).
Please note: The driver cannot be installed inside the compressed file. You must first extract the file: select the compressed file, right-click and select Extract All...
If you received the driver installation package from the helpdesk, follow the instructions that came with the package.