FAQ

MyVertex

What is MyVertex?

MyVertex is a service that allows you to manage and buy Vertex Sync, Vertex BD, and Vertex G4 Plant subscriptions online. You can also view your orders, licenses, and manage personal inf and customer details, and invite new users to your organization. MyVertex is an easy, flexible, efficient one-access solution for your Vertex license management.

What is VertexID?

VertexID is a personal identifier used in Vertex Systems services such as MyVertex and Vertex Sync, as well as in Vertex BD when it is connected to Vertex Sync. VertexID enables seamless navigation between services and is unique to each user.

Shall I need to have VertexID?

If you buy something from the MyVertex Store or want to use the service, you need a VertexID account. The use of Sync also requires it. Using CAD does not require a VertexID account.

What are available payment methods?

MyVertex uses FastSpring as its payment processing platform. Service accepts credit and debit cards for all transactions. However, the specific payment methods available can vary depending on the customer’s location, the currency of the order, and the type of product in the order.

The service also supports other payment methods such as PayPal, Amazon Pay, ACH Direct Deposit, International ACH Direct Deposit, Wire Transfer, and Invoice (coming in the future). Please note that the availability of these methods may vary by country.

For the most accurate information, it’s recommended to check the payment options directly on the FastSpring platform when making a purchase.

Please find a detailed explanation of payment methods in the FastSpring documentation: Payment Methods Accepted by FastSpring

How do I cancel my subscription?

In the MyVertex home view, select Subscriptions, go to the Subscription you want to cancel. Select manage subscription and cancel subscription.

What are the different user roles in MyVertex?

The roles are Admin and User. The Admin user can buy from the online store, manage subscriptions, see all the company's licenses, orders and subscriptions and invite and manage users.
The User role shows your own subscriptions and licenses. The User can edit their own data and navigate to connected services, at this point to Vertex Sync.

I am a customer of Vertex. How can I access MyVertex and see the licenses and e-commerce orders used by the company.

If you are the customer's main user or a person handling commercial matters with Vertex, and you have not received an invitation to MyVertex, contact Vertex support or sales!

Vertex Sync

How to get started with Vertex Sync?

1. Go to MyVertex Store

2. Register if you don't have credentials yet

3. Start Vertex Sync trial. Follow steps of to purchasing process.

4. Switch to Sync from the navigation menu.

How many organizations can I create?

The number of organizations is limited to two.

What happens to the material that was produced during trial use?

You can continue after the Vertex Sync Trial by purchasing a Subscription and continue the work you started using all the material you have made up to that point.

If I cancel the subscription and continue the subscription later, is all the data saved?

The data is stored for at least thirty (30) days. If you continue within a month, your data will be saved.

Are Vertex Sync users invited via MyVertex?

he easiest way is to invite Vertex Sync users from Vertex Sync. This way, a VertexID is generated for the user, and they are asked to update their account information. The user is added to both the MyVertex organization and Vertex Sync. After updating their account details, the user is directed to Vertex Sync. Initially, the user can also be invited to MyVertex, but they must be separately invited to Vertex Sync as well.

Can I buy a perpetual license?

No. Vertex Sync is only sold as a subscription.

How can I access support?

All Vertex Sync subscriptions include support service. Please find your local Vertex support from here.

Vertex BD

Not sure which product is right for you?

We are more than happy to help you choose the perfect product to suit your needs. Contact us to learn more.

What are the system requirements?

See Hardware Requirements

Is Vertex BD a stand-alone software?

Yes. Vertex BD is able to operate independently of other software.

How do I get started with a paid subscription?

1. Subscribe to Vertex BD.

2. You will receive a receipt via email. Download link of the Vertex BD will be available in MyVertex.

3. Download and install Vertex BD.

4. Launch Vertex BD and type in your activation code.

Can I install Vertex BD on multiple computers?

Yes. Vertex BD uses an activation code (NetVID license) to control the product and module configuration, and number of users that can run the application at the same time. The software may be installed on any number of computers, but it can only run on computers that have the activation code (NetVID license). See how to transfer your license from a computer to another.

Can I buy a perpetual license?

 Please contact our sales for quote.

Which CNC Manufacturing Interface I should select?

After the payment you will receive an email including a link to a download page. From there you can select suitable CNC interface based on your machine manufacturer.

How can I access support?

All Vertex BD subscriptions include support service and software updates. Please find your local Vertex support from here.