Technical Support
We have a customer support system where you can submit support requests and track the status of your requests. You can also centrally view your open and previously resolved support requests. The system also provides articles for frequently asked questions, so you can find solutions to many issues even before you submit a question. Access to the support service is free for customers who have entered into a maintenance agreement or are using a subscription or rental license. The support service assists you with issues related to the VERTEX software. The support service is available in Finnish and English.
The support service is intended for
Resolving software-related issues.
Collecting, analyzing, and reporting suspected software errors.
Gathering software development ideas from customer feedback.
For whom the Support Service is intended for
Vertex perpetual license users who have valid maintenance
Subscribers
Rental license users
Tips for making a support request
What is the software version: File → This Software Version, copy content and attach the support request.
What’s the problem?
What were you trying to do?
What did you do up until the time you couldn't proceed or the problem occurred?
Useful links for searching information
Vertex Products:
Vertex Sync documentation
MyVertex documentation
Vertex Training (Swedish) Google Classroom, contact to sales to purchase an access
Social Media
Vertex Systems LinkedIn
Twitter
Instagram
Facebook