Skip to main content
Skip table of contents

Technical Support

We have a customer support system where you can submit support requests and track the status of your requests. You can also centrally view your open and previously resolved support requests. The system also provides articles for frequently asked questions, so you can find solutions to many issues even before you submit a question. Access to the support service is free for customers who have entered into a maintenance agreement or are using a subscription or rental license. The support service assists you with issues related to the VERTEX software. The support service is available in Finnish and English.

The support service is intended for

  • Resolving software-related issues.

  • Collecting, analyzing, and reporting suspected software errors.

  • Gathering software development ideas from customer feedback.

For whom the Support Service is intended for

  • Vertex perpetual license users who have valid maintenance

  • Subscribers

  • Rental license users

Tips for making a support request

  • What is the software version: File → This Software Version, copy content and attach the support request.

  • What’s the problem?

  • What were you trying to do?

  • What did you do up until the time you couldn't proceed or the problem occurred?

Useful links for searching information

Vertex Products:

Social Media

Didn't find what you are looking for?

Contact to Help Center:

You already have an account:

Log in

As a new user, create an account:


JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.